Last updated: 2026-07-09 Version: 1.0

GoProp is a software service operated and offered by AGGREGATIVE VALUE SOLUTIONS AGGVAL LLC, a limited liability company formed in the State of New Mexico, United States (“AGGVAL”). Unless the context indicates otherwise, references in this document to “GoProp”, “we”, “us” or “our” refer to AGGVAL.

This Policy describes the general conditions for cancellation, refunds and credits applicable to GoProp.

GoProp is a software-as-a-service platform for the operational administration of condominiums, homeowners associations, communities, buildings, residential complexes or similar organizations.

1. Scope

This Policy applies to subscription plans, setup services, recurring charges, paid trials, additional services and other amounts paid by the Client to GoProp, unless otherwise agreed in writing.

2. General principle

Unless expressly stated otherwise or required by applicable law, payments made by the Client are non-refundable.

This rule exists because GoProp provides a digital service with immediate availability, infrastructure, support, configuration and operational resources from the moment of activation or use.

3. Cancellation by the Client

The Client may request cancellation of its subscription through the official support channels or through the options available within the platform.

Unless otherwise agreed:

  • cancellation prevents future renewals;
  • the Client retains access until the end of the already-paid period, if the service remains active;
  • no prorated refunds are issued for partially used periods;
  • the Client must export its data before access ends, in accordance with the Data Retention and Deletion Policy.

4. Cases where a refund may be considered

GoProp may, at its sole discretion and unless a different legal obligation applies, consider a full or partial refund in the following cases:

  • duplicate charge due to error;
  • a charge made after a correctly processed cancellation;
  • a serious and persistent technical failure attributable to GoProp that prevents essential use of the service and cannot be resolved within a reasonable time;
  • a clear billing error;
  • a request made within an initial grace period, if such a period was offered in writing for the contracted plan.

Approval of a refund in a particular case does not obligate GoProp to approve similar refunds in the future.

5. Non-refundable cases

Unless applicable law requires otherwise, refunds will generally not be granted for:

  • lack of use of the service;
  • a change of mind by the Client;
  • features expected but not included in the contracted plan;
  • problems caused by the Client's devices, browsers, internet connection or systems;
  • configuration errors made by the Client or its Users;
  • incorrectly uploaded data;
  • suspension due to breach of the Terms;
  • cancellations requested after a billing period has started or renewed;
  • setup, implementation, migration, custom support services or work already performed.

6. Free trials and demos

If GoProp offers a free trial or demo, the Client may stop using it at any time. Once the trial ends or a paid plan is activated, the terms of the contracted plan apply.

Demos, test environments or sample data may be modified, limited or deleted without any refund obligation, unless otherwise agreed in writing.

7. Setup or implementation services

Setup, initial data loading, customization, training, data migration, landing page adaptation, special support or similar services may carry separate charges.

Unless otherwise agreed in writing, these amounts are non-refundable once work has begun.

8. Promotions, discounts and credits

Discounts, promotions, coupons or credits may be subject to particular conditions.

Credits issued by GoProp, if any, are generally non-transferable, not redeemable for cash, and may expire.

9. Requesting a refund

To request a refund, the Client must contact GoProp through the official channels and include, to the extent possible:

  • Organization name;
  • administrator account email;
  • date of the charge;
  • amount;
  • payment method used;
  • reason for the request;
  • receipts or relevant information.

We may request additional information before resolving the request.

10. Processing times

If a refund is approved, GoProp will begin processing it within a reasonable time. The final crediting time may depend on the bank, payment gateway, card, country, currency or external provider used.

GoProp does not control the internal timelines of banks or payment processors.

11. Chargebacks and payment disputes

Before initiating a chargeback or dispute with the bank or payment processor, the Client agrees to contact GoProp to try to resolve the issue in good faith.

If a chargeback is initiated, GoProp may temporarily suspend the affected account while the case is investigated, especially if there is a risk of fraud, non-payment or abuse.

12. Taxes and third-party fees

Approved refunds may not include taxes, bank fees, currency conversion charges, payment gateway fees or other third-party charges that are not recoverable by GoProp.

13. Changes to this Policy

We may modify this Policy to reflect commercial, legal, technical or operational changes. The current version will be published together with its update date.

14. Contact

For questions about cancellations or refunds, the Client may contact us through the official channels published on the website or within the platform.