Last updated: 2026-07-09 Version: 1.0

GoProp is a software service operated and offered by AGGREGATIVE VALUE SOLUTIONS AGGVAL LLC, a limited liability company formed in the State of New Mexico, United States (“AGGVAL”). Unless the context indicates otherwise, references in this document to “GoProp”, “we”, “us” or “our” refer to AGGVAL.

This Privacy Policy explains how GoProp collects, uses, stores, shares and protects personal data when the platform is accessed or used.

GoProp is a software-as-a-service platform for the operational administration of condominiums, homeowners associations, communities, buildings, residential complexes or similar organizations.

1. Scope

This Policy applies to the use of GoProp, including the website, administration panel, user portal, public landing pages, institutional blog, forms, communications and related services.

It may not apply to third-party websites, services or integrations that have their own privacy policies.

2. Roles in data processing

When a Client uses GoProp to manage its Organization's data, the Client normally determines what data is uploaded, what it is used for, who accesses it and how long it is retained. In those cases, the Client acts as data controller or an equivalent figure, and GoProp acts as a service provider or processor, as applicable.

When GoProp processes data to manage its own website, billing, support, security, marketing, business accounts or legal compliance, GoProp may act as data controller with respect to that data.

3. Data we may collect

We may collect the following categories of data, depending on service usage:

3.1 Account data

  • first and last name;
  • email address;
  • phone number, if provided;
  • password or encrypted credentials;
  • role, permissions and associated organization;
  • account status and preferences.

3.2 Organization, property and user data

  • Organization name;
  • address and country;
  • condominiums, buildings, units or properties;
  • co-owners, residents, authorized contacts or related users;
  • unit assignments, roles and permissions;
  • administrative information uploaded by the Client.

3.3 Financial and administrative data

GoProp may allow recording or viewing information such as:

  • statements, common expenses, fees, charges or similar concepts;
  • manually recorded payments;
  • balances, account statements and reports;
  • supporting documents, invoices, receipts or administrative files.

Unless expressly stated otherwise, GoProp does not necessarily process online payments nor act as a financial institution, collection agent, payment agent, accountant or auditor.

3.4 Communications and content

We may process:

  • internal messages;
  • announcements;
  • blog or landing posts;
  • support requests;
  • contact forms;
  • documents, images and files uploaded by authorized users.

3.5 Technical and usage data

We may collect technical data necessary to operate and protect the service, such as:

  • IP address;
  • date and time of access;
  • browser, operating system and device type;
  • authentication logs;
  • session identifiers;
  • pages or features used;
  • error, security or audit events;
  • language, country or display preferences.

4. How we use data

We use data to:

  • provide, maintain and improve GoProp;
  • create and manage user accounts;
  • enable management of Organizations, properties, users, statements, recorded payments, documents and communications;
  • authenticate users and protect accounts;
  • enforce roles and permissions;
  • respond to support requests;
  • send operational communications related to the service;
  • generate reports, account statements or administrative views requested by the Client;
  • investigate errors, incidents, abuse or suspicious activity;
  • comply with legal, contractual or security obligations;
  • bill, manage plans and administer the business relationship.

We do not sell personal data to advertisers.

5. Legal basis for processing

Depending on the country and context, we may process personal data based on:

  • performance of a contract or provision of the requested service;
  • consent, when required;
  • compliance with legal obligations;
  • legitimate interests, such as security, fraud prevention, service improvement and support;
  • Client instructions when GoProp acts as processor or service provider.

6. Data uploaded by the Client

The Client is responsible for ensuring it has sufficient authorization to upload, process and share personal data of co-owners, residents, employees, providers or other third parties within GoProp.

The Client is also responsible for informing end users about the use of GoProp when required by applicable law.

7. Cookies, JWT and local storage

GoProp may use technical cookies, JWT tokens, browser local storage, session storage or other similar technologies for authentication, security, preferences and basic platform operation.

For more information, see the Cookie Policy.

8. Data sharing

We may share personal data only when necessary to:

  • provide the service;
  • use hosting, storage, email, support, analytics, security or infrastructure providers;
  • comply with legal obligations or respond to competent authorities;
  • protect rights, security, service integrity or prevent fraud;
  • carry out Client instructions;
  • complete a corporate transaction, such as a merger, acquisition, reorganization or asset transfer, with reasonable protective measures.

We do not authorize our providers to use personal data for their own purposes incompatible with providing the service.

9. Providers and subprocessors

GoProp may use external providers to operate the platform. These providers may process personal data on a limited basis and under reasonable contractual obligations of confidentiality, security and data protection.

When required by applicable law or contract, GoProp will maintain reasonable information about relevant subprocessors and notify material changes as applicable.

10. International transfers

GoProp may operate from, host data in, or use providers located in different countries. As a result, data may be transferred and processed outside the country of residence of the User or the Organization.

When applicable law requires it, we will use reasonable efforts to apply appropriate mechanisms to protect such transfers, such as contractual clauses, data processing agreements or other available safeguards.

11. Security

We apply reasonable technical and organizational measures to protect data against unauthorized access, loss, alteration, disclosure or improper destruction.

However, no system is completely secure. The Client and Users must also protect their credentials, assign permissions correctly and avoid sharing sensitive information with unauthorized persons.

12. Data retention

We retain personal data for as long as necessary to provide the service, comply with legal obligations, resolve disputes, maintain business records, protect platform security and comply with the Client's reasonable instructions.

Export, post-cancellation retention and deletion of data are governed by the Data Retention and Deletion Policy.

13. User rights

Depending on applicable law, users may have the right to:

  • access their personal data;
  • request correction or updating;
  • request deletion;
  • object to or restrict certain processing;
  • request portability;
  • withdraw consent when processing is based on consent;
  • file a complaint with a competent authority.

When GoProp acts as processor on behalf of the Client, some requests must be handled by the Client as the primary data controller. In those cases, we may forward the request to the Client or reasonably assist them.

14. Minors

GoProp is not directed at minors. The Client must not upload data of minors unless it has sufficient legal basis and such use is necessary for the administration of the Organization.

15. Communications

We may send operational communications related to the service, security, important changes, billing, support or account administration.

Commercial or promotional communications, where they exist, may be opted out of in accordance with available options or applicable law.

16. Changes to this Policy

We may update this Policy to reflect legal, technical, commercial or operational changes. We will publish the updated version together with its effective date.

If the changes are substantial, we will use reasonable means to notify the Client.

17. Contact

For questions about privacy or data protection, you may contact us through the official channels published on the website or within the platform.