Last updated: 2026-07-09 Version: 1.0

GoProp is a software service operated and offered by AGGREGATIVE VALUE SOLUTIONS AGGVAL LLC, a limited liability company formed in the State of New Mexico, United States (“AGGVAL”). Unless the context indicates otherwise, references in this document to “GoProp”, “we”, “us” or “our” refer to AGGVAL.

This Policy describes the general procedure for handling claims, disagreements or disputes related to the use of GoProp.

GoProp is a software-as-a-service platform for the operational administration of condominiums, homeowners associations, communities, buildings, residential complexes or similar organizations.

1. General principle

GoProp seeks to resolve claims and disagreements reasonably, efficiently and in good faith.

Before initiating formal actions, the Client agrees to contact GoProp through the official channels to try to resolve the issue directly.

2. Scope

This Policy applies to disputes between GoProp and the Client related to:

  • use of the platform;
  • billing;
  • cancellations or refunds;
  • service availability;
  • support;
  • Client data;
  • interpretation of the Terms and Conditions;
  • other matters related to the service.

This Policy does not govern internal conflicts between co-owners, residents, administrators, providers, employees, members of an Organization or third parties unrelated to GoProp.

3. GoProp does not act as an internal mediator for the Organization

GoProp does not legally administer the Organization, and does not decide on debts, statements, payments, assemblies, sanctions, neighbor complaints, compliance with internal regulations, or conflicts between Users.

Any internal dispute within an Organization must be handled by the Client, its authorities, administrators, professional advisors or applicable legal mechanisms.

GoProp may provide records, reports or data available on the platform when appropriate, but does not determine the legal or accounting validity of information uploaded by the Client.

4. First step: contacting support

The Client must submit its claim through the official channels published on the website or within the platform.

The claim should include, to the extent possible:

  • Organization name;
  • administrator account email;
  • clear description of the issue;
  • approximate date and time of the event;
  • screenshots, receipts or relevant files;
  • operational impact;
  • expected resolution.

5. Initial review

GoProp will use reasonable efforts to review the claim within a reasonable time and may request additional information to understand the case.

Lack of sufficient information may delay or prevent resolution of the claim.

6. Escalation

If the claim is not resolved through ordinary support, the Client may request an additional review. GoProp may internally escalate the case to technical, commercial, administrative or legal personnel, as applicable.

7. Good faith and mitigation

During the resolution process, both parties agree to act in good faith, avoid abusive communications, preserve relevant information and take reasonable measures to reduce damages or interruptions.

The Client must avoid initiating chargebacks, defamatory posts, improper access, evidence deletion or actions that aggravate the conflict before allowing a reasonable review of the case.

8. Billing and chargebacks

In billing disputes, the Client must contact GoProp before initiating a chargeback or dispute with its bank, card or payment processor.

If a chargeback is initiated, GoProp may temporarily suspend the affected account while the matter is investigated, especially if there is a risk of fraud, non-payment, abuse or breach of the Terms.

9. Urgent measures

Nothing in this Policy prevents GoProp from taking urgent measures to protect the security, integrity or availability of the service, including account suspension, access blocking, removal of dangerous content or preservation of records.

Nor does it prevent either party from seeking urgent measures from a competent authority when legally necessary.

10. Applicable law and jurisdiction

Unless otherwise agreed in writing, and to the maximum extent permitted by applicable law, the parties will first attempt to resolve any dispute through direct negotiation.

The applicable law, jurisdiction or formal dispute resolution mechanism shall be defined according to GoProp's operating legal entity, the Client's country, the type of contractual relationship and applicable mandatory rules.

Until GoProp publishes a definitive, legally reviewed jurisdiction clause, this Policy does not intend to exclude mandatory rights that may apply to the Client or User under applicable law.

11. Limitation regarding consumers

If a User or Client acts as a consumer and applicable law grants them non-waivable rights, nothing in this Policy will limit those rights to the extent they cannot be legally limited.

12. Confidentiality of the resolution process

Communications made during a dispute resolution process may contain confidential, technical, commercial or personal information. The parties must treat them confidentially, unless disclosure is necessary to comply with the law, defend rights or obtain professional advice.

13. Changes to this Policy

GoProp may update this Policy to reflect legal, commercial or operational changes. The current version will be published together with its update date.

14. Contact

To submit a claim or inquiry related to this Policy, the Client may contact us through the official channels published on the website or within the platform.